Business Office Coordinator

JOB SUMMARY: The Business Office Coordinator is responsible for performing daily administrative duties.
This position will also provide backup support as needed in accordance with established procedures and as directed by the Administrator.
ESSENTIAL JOB DUTIES: To perform this job, an individual must accomplish each essential function satisfactorily, with or without a reasonable accommodation.
· Maintain Vision software program to ensure timely and accurate information · Produce payor reports, physician reports, demographic reports, patient payer set-up reports and other various reports in Vision; ensure accuracy of information · Assist Administrators with invoice management · Collect private pay and other assigned accounts · Verify insurance for incoming patients; primary and secondary payor sources · Receive co-payments from patients upon admission when applicable · Post progress on outstanding receivables report · Collect and receive various payments or deposits; manage bank deposits or forward monies to CBO as directed · Process incoming patient’s payer source information listings in the software system; complete the sequencing of payer sources · Serve as the point of contact for the central billing office (CBO) when information is requested to complete billing; ensure prompt responses · Receive patient statements from CBO office each month; review and mail to resident’s family · Assist payroll with resident trust account when needed · Perform and/or assist with commercial insurance precertification and follow-ups as needed in accordance with insurance rules and regulations · Perform various tasks within Vision database concerning patient information changes regarding: o Change level of care o Patient liability o Physician visit date/ recertification dates o Code Leave of Absence changes · Maintain a daily census of the facility’s patients · Perform weekly census reconciliation · Serve as primary point of contact for inquiries & concerns regarding financial eligibility for residents’ families · Resolve issues concerning resident’s eligibility with Department of Human Services and other various types of issues that concern financial approval of incoming residents · Provide assistance in the tracking of pre-admission evaluation, recertification and the 90-day rule for Medicaid billing · Maintain privacy of records, conditions and other information relating to patients, employees and facility · Perform other related duties as assigned by the Administrator JOB REQUIREMENTS: · Accounting knowledge required · Excellent verbal and written communication skills · Excellent interpersonal and customer service skills · Excellent organizational skills and attention to detail · Excellent time management skills with a proven ability to meet deadlines · Proficient with Microsoft Office Suite or related software · Successful completion of required training · Handle multiple priorities effectively · Ability to work independently · Position may require flexible hours, unscheduled overtime or occasional week-end work · Travel may be required Required Computer Software/Equipment used: · Ability to learn HRIS and/or scheduling systems · Standard Office Equipment · Desktop/laptop/iPad · Microsoft Suite Applications REQUIRED QUALIFICATIONS: · Education: o High school diploma required o Higher education preferred · Experience: o Two (2) years’ experience in related field preferred o Accounting experience required o Healthcare experience strongly preferred COMPANY COMPETENCIES: · Respect – We treat people as they want to be treated, showing regard for their rights and privacy · Integrity – We emphasize honesty, fairness, and doing the right thing even when no one is watching · Teamwork – We work collaboratively to improve processes, resolve problems and reward results · Excellence – We hold ourselves to the highest standards, aspiring to zero defects in every task · Compassion – We respond to those who need help with sensitivity and a positive attitude · Professionalism – We perform our duties with skill, good judgement and politeness JOB COMPETENCIES: 1.
: Able to gather and analyze data and reach appropriate conclusion; solves problems in a timely manner.
2.
: Possesses good interpersonal skills while dealing with emotional or difficult situations; respond promptly to customer’s needs.
3.
: Accepts responsibility for own decisions, actions and results; able to maintain dependable behavior in times of crisis or complexity.
4.
: Is consistently at work and on time; ensures work responsibilities are covered; returns from lunch and breaks appropriately; arrives at meetings on time; notifies supervisor of pending absences.
5.
: Speaks and writes clearly and persuasively; listens and receives clarification.
6.
: Upholds organizational values and abides by state and federal regulations; maintains confidentiality of HIPAA information; treats others with respect.
7.
: Seeks increased responsibility; sets self-improvement goals related to the organization’s objectives.
8.
: Demonstrates knowledge of the position and industry; seeks additional information.
9.
: Maintains high level of performance while demonstrating commitment to accuracy and thoroughness.
10.
: Displays ease working with others; contributes ideas and skills to team; puts success of team above own interests.
Communicates with co-workers at all levels to adequately meet the needs of patients.
SCOPE AND LEVEL OF WORK: · Complexity: Duties assigned are not generally complex.
Work assignment is performed within an established framework under general instructions but requires simultaneous coordination of assigned functions or projects in various stages of completion.
· Decision Making: Exercises judgment and discretion, and is responsible for determining the time, place and sequence of the work performed.
· Communications: Contacts with the public or employees where explanatory or interpretive information is exchanged, defended, and gathered and discretion and judgment are required within the parameters of the job function.
· Supervision Received: Performs work with supervisory oversight.
Under general supervision, receives assignments and is expected to carry them through to completion with substantial independence.
Work is reviewed for adherence to instructions, accuracy, completeness, and conformance to standard practice or precedent.
Recurring work clearly covered by guidelines may or may not be reviewed.
SUPERVISORY RESPONSIBILITES: Does not have supervisory responsibilities Occasionally needs manager’s direction due to extraordinary circumstances SAFETY EXPECTATIONS: · Work safely and follow safety rules · Report unsafe working conditions and behaviors · Take reasonable and prudent actions to prevent others from engaging in unsafe practices WORKING CONDITIONS: · Work is typically performed in a standard office environment; well-lit; comfortable temperature-controlled; above-average conversational noise is frequent · Audio-Visual: Hearing: Good · Ability to lift to 25 pounds · Subject to standing, walking, sitting, bending, reaching, kneeling, pushing and pulling The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Required High School or better