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Posted : Tuesday, October 10, 2023 02:27 AM
JOB SUMMARY:
The Business Services Administrator supports MaxxSouth’s bulk/business sales efforts by assisting the division with all aspects of order entry & processing, customer service, contract management and multiple administrative tasks essential to the department.
ESSENTIAL JOB FUNCTIONS: Provide daily assistance to bulk/business sales force in working with Property Management/Owners and MDU/Bulk accounts Build relationships with Property Management/Owners and keep property contact information up to date Provide daily assistance to Property Management and/or tenants in solving issues with new equipment, lost equipment, billing, technical issues, payments and credits.
This will involve phone calls, emails and texts Receive, enter and schedule orders from the bulk/business sales force and perform validation check Communicate with customers as needed during the service delivery interval to keep them apprised of any schedule or service impacting information Utilize appropriate systems to monitor order progress and identify any issues that would prevent service from being installed as scheduled Reschedule installation appointments with customers, as necessary Provide assistance with bulk/business contracts and renewals Keep bulk/business spreadsheets updated on public folders including contact information, units, internet speeds and equipment totals Provide assistance in new bulk/business projects Communicate and cooperate with billing analysts, supervisors, warehouse, technical support, front counter and Call teams to accomplish needed tasks Compose correspondence, analysis, reports, presentations and documentation as requested Provide backup to other staff members with reports and other tasks as needed Escalate to upper level management as necessary to resolve issues All other duties as assigned JOB REQUIREMENTS: Education & Experience: High school diploma, G.
E.
D.
or equivalent combination of training and/or experience required.
Cable TV/Broadband industry knowledge or experience, a plus Knowledge of CSG/ACSR billing system is required Excellent written and verbal communications, organizational and people relations skills Professional attitude in dealing with customers and Property Management Intermediate knowledge of Microsoft Office programs (Office, Excel, etc.
) Other Requirements: Valid driver’s license and acceptable driving record that meets Company standards at all times; Background record that meets Company standards including pre-employment drug screen; Reliable means of transportation at all times; Present professional appearance and demeanor; Strictly maintains confidentiality of financial and/or other information acquired in the course of work; discloses only when authorized, unless legally obligated to do so.
PHYSICAL DEMANDS: Walking, kneeling, standing, stooping, sitting, driving, hearing, talking, vision (close, distant, color, depth perception, adjust focus), and use of hands and fingers.
Light lifting of 30 lbs.
is occasionally needed.
WORKING CONDITIONS: The Business Services Administrator is a full time, non-exempt position.
If overtime is required, it must be approved in advance by the supervisor.
The Business Services Administrator works in an automated business office environment with business office equipment including telephones, personal computers, and copy machines.
The Company is a drug-free workplace.
All employees are required to adhere to the Company’s drug-free workplace programs and policies.
Pre-employment testing is mandatory along with random testing throughout continued employment.
The duties assigned, the hours worked, and the status of this position is subject to change as the needs of the company changes.
The duties assigned, the hours worked, and the status of this position is subject to change as the needs of the Company change.
Due to the Company’s need to provide consistently high-quality customer service and employee reinforcement training, the Company, as a standard practice, periodically monitors the crew performance, ability to complete the job and on-site behavior.
The duties assigned, the hours worked, and the status of this position is subject to change as the needs of the Company change.
MaxxSouth Broadband is an Equal Opportunity Employer (EOE).
ESSENTIAL JOB FUNCTIONS: Provide daily assistance to bulk/business sales force in working with Property Management/Owners and MDU/Bulk accounts Build relationships with Property Management/Owners and keep property contact information up to date Provide daily assistance to Property Management and/or tenants in solving issues with new equipment, lost equipment, billing, technical issues, payments and credits.
This will involve phone calls, emails and texts Receive, enter and schedule orders from the bulk/business sales force and perform validation check Communicate with customers as needed during the service delivery interval to keep them apprised of any schedule or service impacting information Utilize appropriate systems to monitor order progress and identify any issues that would prevent service from being installed as scheduled Reschedule installation appointments with customers, as necessary Provide assistance with bulk/business contracts and renewals Keep bulk/business spreadsheets updated on public folders including contact information, units, internet speeds and equipment totals Provide assistance in new bulk/business projects Communicate and cooperate with billing analysts, supervisors, warehouse, technical support, front counter and Call teams to accomplish needed tasks Compose correspondence, analysis, reports, presentations and documentation as requested Provide backup to other staff members with reports and other tasks as needed Escalate to upper level management as necessary to resolve issues All other duties as assigned JOB REQUIREMENTS: Education & Experience: High school diploma, G.
E.
D.
or equivalent combination of training and/or experience required.
Cable TV/Broadband industry knowledge or experience, a plus Knowledge of CSG/ACSR billing system is required Excellent written and verbal communications, organizational and people relations skills Professional attitude in dealing with customers and Property Management Intermediate knowledge of Microsoft Office programs (Office, Excel, etc.
) Other Requirements: Valid driver’s license and acceptable driving record that meets Company standards at all times; Background record that meets Company standards including pre-employment drug screen; Reliable means of transportation at all times; Present professional appearance and demeanor; Strictly maintains confidentiality of financial and/or other information acquired in the course of work; discloses only when authorized, unless legally obligated to do so.
PHYSICAL DEMANDS: Walking, kneeling, standing, stooping, sitting, driving, hearing, talking, vision (close, distant, color, depth perception, adjust focus), and use of hands and fingers.
Light lifting of 30 lbs.
is occasionally needed.
WORKING CONDITIONS: The Business Services Administrator is a full time, non-exempt position.
If overtime is required, it must be approved in advance by the supervisor.
The Business Services Administrator works in an automated business office environment with business office equipment including telephones, personal computers, and copy machines.
The Company is a drug-free workplace.
All employees are required to adhere to the Company’s drug-free workplace programs and policies.
Pre-employment testing is mandatory along with random testing throughout continued employment.
The duties assigned, the hours worked, and the status of this position is subject to change as the needs of the company changes.
The duties assigned, the hours worked, and the status of this position is subject to change as the needs of the Company change.
Due to the Company’s need to provide consistently high-quality customer service and employee reinforcement training, the Company, as a standard practice, periodically monitors the crew performance, ability to complete the job and on-site behavior.
The duties assigned, the hours worked, and the status of this position is subject to change as the needs of the Company change.
MaxxSouth Broadband is an Equal Opportunity Employer (EOE).
• Phone : NA
• Location : Booneville, MS
• Post ID: 9045109116
