Service Technician

ANDRITZ.
Where passion meets career.
Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally.
Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.
Is the principle technical contact for customers within an assigned area.
Possesses both technical product knowledge and the ability to communicate with customers to gain a clear understanding of their needs.
Relays information to our internal organization and follows up, in order to obtain the results that will satisfy the customer.
Relies on experience and assistance from management and engineering.
Reports to the service manager.
Travels to customer sites to performs various duties such as: Existing Customers: - Preventative maintenance visits - Trouble shooting visits - Operator training - Feed-back to company - PartnerChip inventory control and reporting New installation support: - Operator training - Initial installation - Evaluation of product performance - Adjustments - Feed-back to company In addition: - Give the organization recommendations on how to improve.
- Actively pursue the spare parts business