Title: Mounting Dept.
Service Technician
Company: New Way Trucks
Location: Booneville
Reports to: Final Assembly – Mounting Manager
Updated: 10/19/2023
JOB SUMMARY:
The Mounting Dept.
Service Technician troubleshoots controls in the final assembly of refuse truck manufacturing.
They assure the quality of the work in the design, installation, and application of electrical, hydraulic and pneumatic controls.
Technician assists in the transition of new designs into production.
ESSENTIAL JOB FUNCTIONS
Assist and train employees in the installation of systems of electrical controls for equipment, applying knowledge of electronics, hydraulics, and pneumatics.
Diagnose and repair final stage controls issues.
Perform various chassis programming such as Allison transmission, Cummins engine, Diamond Logic, etc.
Maintains records of repairs and rework performed.
Operate computer-assisted engineering or design software or equipment to perform engineering tasks including preparing technical documentation for service and production support.
Perform sales order reviews to identify any non-standard electrical/controls requests.
Provide excellent customer service via phone or email to customers, dealers, and department personnel to assist in trouble shooting to resolution.
Review technical drawings, specifications of electrical systems to ensure that installation and operations conform to standards and quality requirements.
Ensure compliance with specifications, codes, or quality requirements by coordinating manufacturing, installation, support, documentation, or testing activities.
Must be able to read and work with schematics, wiring diagrams and bills of materials and engineering change orders.
Collaborate with outside suppliers and service centers to coordinate repair and service work.
Assure that all relative OEM software licenses are current and renewed prior to expiration.
KNOWLEDGE, SKILLS, AND ABILITIES
Associate degree in advanced technology or related field with a minimum of two years of experience in a manufacturing environment with knowledge of industrial/mobile equipment service.
Strong knowledge of controls including mobile electronics, hydraulics and pneumatics.
Ability to identify problems through analytical reasoning and resolve issues.
Excellent interpersonal and communication skills with a collaborative management style.
Proficient with computers and computer software including word, excel, data entry and information processes.
Certifications to be authorized to access proprietary OEM diagnostic software.
(preferred/training available)
This job description describes the general nature and level of work expected of a person assigned to this position.
All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently.
Employees may be required to perform any other job-related duties as requested by their supervisor.
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