Help Desk Analyst

Title: Help Desk Analyst STATUS: Full-time, Exempt REPORTS TO: CIO LOCATION: Ridgeland, MS PRIMARY FUNCTION: Responsible for the configuration, maintenance and operation of network, servers, desktop, and storage infrastructure.
SPECIFIC DUTIES: Install, configure, and maintains servers, SAN, and related networking equipment.
Maintain organizations back of house software (PDI Enterprise) Monitor scheduled jobs and computer output for completeness, accuracy, and errors.
Perform all data backups and secure data according to established procedures.
Install firmware and security updates.
Configure and maintain Microsoft Active Directory.
Maintain VoIP environment and related equipment, services, and platforms.
Troubleshoots and resolves issues with store level network infrastructure and peripherals.
Assists with software upgrades and installations.
Provide support to operational staff and store level personnel.
Perform such other duties as may be required from time to time for the overall successful operation of the organization.
BASIC REQUIREMENTS: An advanced proficiency in the operation of local and wide-area networks and components.
Proficient with current Microsoft Server and Client operating systems.
Experience with Fortinet routers and switches.
Experience with Point of Sale environments.
Able to perform duties accurately, independently and be able to prioritize duties to meet deadlines.
Work with team members in person or over the phone, in a courteous, pleasant, professional, and efficient manner.
Discretion, accuracy and clarity in communication are essential.
A high degree of professionalism in regard to safeguarding sensitive data is also a requirement.
PHYSICAL REQUIREMENTS: Able to climb, bend or squat on occasion.
Must be able to regularly lift and/or move 20-35 pounds and occasionally lift or pull 35-80 pounds.
EDUCATIONAL/EXPERIENCE REQUIREMENTS: Requires a Bachelor’s Degree in Computer Information Systems or related IT specialization.
Requires at least 3 years of similar or related experience.
Experience and professional certification may be substituted for degree requirement.