Customer Service Representative

*Gemini Group Interior Trim* *Job Description* *Title:* Customer Service Representative *Reports To: * Production Manager *Status:* Full Time/Hourly (40 hrs/week; additional hours as needed to support company and individual goals) *Job Requirements* Equivalent work experience in Customer Service Advanced computer skills and experience in MS Office applications and AS400 computer skills Advanced organizational skills Excellent customer relation, communication, and team skills Work under pressure with frequent interruptions.
*Job Preferences*Associate degree in related field Powered Industrial Truck License *Job Summary * Input and maintain customer information and releases and respond to customer inquiries and concerns in a timely manner.
Work with purchasing, shipping, and production to ensure on time delivery.
*Essential Job Functions* * Set up and maintain electronic and manual customer releases in databases.
Reconcile items as needed.
* Create and maintain customer masters, trading partners, EDI, and orders.
* Enter new part number information.
Maintain individual part master.
* Respond to customer calls, emails, and faxes which may include taking orders, checking on delivery, questions, and complaints.
* Monitor engineering change, EOP, bank, and material changes on parts to minimize obsolescence.
Use info to determine possible FG claims with customer.
Fill out forms for disposal as needed.
* Create and update daily/special order pick lists for the shipping department based on customer orders.
* Maintain short ship sheets and delivery performance.
* Receive PO review process from Engineering and enter pricing in the system.
* Post production and fix label errors from the production floor.
* Maintain ship schedule/acknowledgements for customer via inhouse and customer portals.
* Utilize and maintain customer specific website per customer requirements.
* Create/Modify label formats and print labels when needed.
* Responsible for monitoring inventory levels and performing cycle counts and month end inventory as needed.
* Run MRP and post production work orders.
* Maintain scheduled down records for both AS400 & MRC by resource for holidays and weekends.
* Analyze MRP weekly for suggested build quantities and timelines and schedule accordingly to ensure production requirements are met, while utilizing manufacturing resources efficiently.
* Enter receipts in database and create labels.
* Back up for shipping and receiving as needed.
Prep paperwork then load and unload trucks.
Job Type: Full-time Pay: From $18.
00 per hour Expected hours: 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Experience level: * 2 years Shift: * Day shift Weekly day range: * Monday to Friday Work setting: * In-person * Office Work Location: In person