The Store Manager reports to Regional Vice President and ensures the uniform execution of the Division direction within their store.
Essential Functions:
Sales & Profit
Meeting or exceeding store sales and profit plans through the training, coaching & managing of the sales staff.
Provide training & communication of meeting or exceeding Service Excellence goals to sales staff.
Communication with Regional Manager and BSS merchants regarding merchandise issues and needs.
Merchandise consistently presented in store with Belk visual and merchandising standards.
Coordinate timely floor setup for all promotional and seasonal activity.
Ensure shrinkage control and Loss Prevention in store through the continual management of associates.
Proper execution of all existing systems and procedures, and ownership of new system implementations and processes.
Communicate & manage associates on price integrity in the store, including timely completion of permanent price changes.
Ensure that all price changes are communicated through the approved channels, and report all deviations to the Regional Manager/Price Manager
Ensure the ROCC the Dock process is being followed to ensure that merchandise is on the sales floor per the ROCC the Dock productivity standards
Expense Planning & Management
Adhering to annual expense budgets for store to achieve profit goals.
Monitoring store payroll and non-payroll expenses to achieve annual expense % goals.
Taking timely action on expense budget variances.
Adequate staffing in all departments to meet customer service expectations.
Responsible for leading Workload Planning process.
People Development
Conducting timely reviews and communicating development needs to team.
Set goals and identify areas for improvement.
Recruiting, interviewing, selecting and retaining quality associates while ensuring all positions are filled in a timely manner.
Maintaining high store morale through efficient, timely communications of policies and other information.
Follow through on all concerns or problems that develop within the store.
Provide effective coaching in order to improve performance of all associates.
Communicate with associates on possible career paths and advancement opportunities.
Ensuring execution of Associate Engagement Surveys.
Reviewing with store management team and Regional Manager.
Ensure follow-up is completed to address issues and improve the overall associate engagement of the store.
Conduct listening sessions on a regular basis.
Ensure HR guidelines are being met, such as hiring to the store matrix, maximizing Weekend Hours Utilization, and proactively completing associate turnover plans.
Education / Experience Requirements:
Four-year college degree or experience in retail management.
Proficient in computer business-related computer software (Microsoft Word, Excel, etc).
Excellent supervisory, analytical and reasoning skills.
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