Responsible for the daily operations and management of a financial service center.
These daily functions include but are not limited to serving customers by providing product and service information in a warm and friendly manner, approving, and collecting loans, making phone calls, cash handling and filing.
Managing employees to perform the forementioned functions.
Our goal is to serve our customers.
We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized.
Manage overall operation of Branch Office including all phases of lending, collecting, and direction of office staff
Provide Customer Service
Develop and Supervise office staff
Solicit for new or renewed customer business
Loan Processing
Loan servicing and collections
Have a good understanding of all State and Federal regulations
Marketing
Payment processing
Maintain cash drawer accuracy and security
Ensure proper handling of office deposits
Ensure compliance with state and federal lending regulations and company policies
Ensure prompt completion of applications
Minimize delinquency through servicing and collection activities utilizing telephone, text, email and mail
Ensure compliance with company policy and procedures
Ensure reporting of branch figures to corporate
Ability to work independently with minimal supervision
Must have the ability to work a flexible retail schedule, including weekends and holidays
Evaluate store financial statements and drive profitability through communication and goal setting
Provide the highest level of customer service over the phone and in person, while also serving as a resource to current and potential customers
Excellent communication and people skills
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize and manage time effectively
Basic computer skills
Valid driver’s license and own dependable vehicle
Able to pass a background and credit check
High school diploma/GED
Some college credits: degree preferred.
Minimum of one (3) year of customer service experience required.
Must have the ability to work a flexible retail schedule, including weekends and holidays
Minimum of 4 years management
Technical aptitude, problem solving skills
Excellent communication skills, both written and verbal
The candidate must have an aptitude for providing positive customer experience, good communication, and problem-solving skills
Ability to work cross functionally and with all levels in the organization
Effective analytical and decision-making skills
Strong organizational and planning skills
Experience in the financial services industry
Advanced proficiency in MS Office
An optimistic and enthusiastic relationship builder and hands-on leader
Work Schedule: Must be flexible for daytime and early evening shifts Monday through Saturday.
EEO Statement:
Flex Revolution is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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