JOB SUMMARY
Seeking a qualified Automotive Plant Quality Manager, to lead the quality inspection and containment operations, including directing the work of shift supervision and operations staff.
The ideal candidate will have experience with all aspects of quality containment operations, including daily operations, customer/client satisfaction, cost control, account billing, and resource management.
Develop new and existing customer relationships.
Compensation: $70-$85K yrly (depending on experience)
DUTIES AND RESPONSIBILITIES
Drive customer satisfaction through regular customer interaction and provide timely feedback using customer satisfaction program
Meet or exceed all customer production, quality, and delivery time expectations
Track and report customer satisfaction key performance indicators to senior management
Develop, track, and report customer satisfaction improvement initiatives to senior management based on key performance indicators
Problem solve customer complaints using 8 Disciplines methodology
Ensure timely delivery of customer reports
Manage active projects for compliance with all applicable client and company requirements
Maintain compliance with all ISO 9001 quality management system requirements
Create and maintain key performance indicators supporting project team performance
Develop and implement continuous improvement initiatives to improve KPI trends
Obtain and submit client billing information in a timely manner
Manage customer accounts to ensure timely payment of all outstanding balances
Ensure project tools, equipment, and supplies are available and in good working condition
Ensure Accounts Manager, Supervisors and all operations staff are trained and competent to perform their job responsibilities
Manage project and operations costs and actively seek out ways to reduce project and operations costs
Manage compliance with all safety and ergonomic policies and procedures
Drive safety and ergonomics initiative
QUALIFICATIONS
Bachelors degree in business or technical discipline (PREFERRED)
Proven ability to develop processes and procedures that align with contract requirements and improve overall operational efficiency
Demonstrated team building skills
Strong verbal, written and active listening communication skills
Available to work on multiple shifts
Travel to project locations, as needed
Ability to stand, walk, stoop, kneel, crouch and manipulate weights of 10 - 50 pounds for extended periods of time
Hand/eye coordination with arm/hand/finger dexterity including the ability to grasp with visual acuity
All other duties, as assigned
Able to pass drug screen and criminal background check
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